Please contact us on 0204 570 2391 and a member of our team will help arrange your first visit.

Before your initial appointment, you will be asked to complete our online patient registration form. If you are unable to do this on your computer or phone, a member of our team can complete this with you over the phone.

Once registration is complete, we will contact you to confirm your first appointment based on your availability.

Payments can be arranged by a bank transfer, or alternatively you can make an online payment (powered by Stripe) using your debit/credit card (all major credit/debit cards are accepted, including American Express)

We currently only work with the following health insurance companies:

BUPA INTERNATIONAL and WPA

Don’t worry if your health insurance company is not listed as we would still be happy to see you on a self-pay basis.

Yes. All our physiotherapists are DBS checked (Enhanced Disclosure and Barring) and are registered with both the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP).

Upon request, we are happy to provide registration details so you can verify these directly with the relevant professional bodies.

Your physiotherapist will begin by discussing your symptoms and medical history to gain a clear understanding of your condition. This will be followed by a thorough physical assessment to establish an accurate diagnosis.

Treatment will usually begin during this first session, and you may be given exercises to complete at home. Your physiotherapist will also discuss expected recovery times and recommend how many sessions may be required.

All we need is to have a safe area for a treatment table to be set up. We require you to be ready and be dressed appropriately for the area being treated. If you have any scans or reports (X-Ray, CT, MRI) or discharge notes, please have these ready for your therapist.

While it may not always be feasible for the same physiotherapist to attend every visit, we always ensure there is clear continuity of care. This is achieved through regular case discussions, with all physiotherapists involved following the same agreed rehabilitation plan.

In some situations, it may be clinically beneficial the limit the number of physiotherapists involved in your care; where this is the case, we will always limit the number of clinicians involved to ensure consistency and a well‑coordinated approach.

It depends. Some pets may find the presence of an unfamiliar face threatening, which might result in aggressive behaviour of the pet. If you know that your pet has these tendencies, we would appreciate if you could move them to a different room for the duration of the appointment.

No, parking cost will be covered by Physit, although prior to your first visit, we would appreciate it if you could provide us with information about parking arrangements in your locality (eg. own parking space, parking meters, street parking, etc.).

That is not a problem, upon request we can post you a paper copy of the exercise program free of charge.

We are committed to providing a high quality of service to all our Clients. Should you wish to make a complaint, please send an email to complaints@physit.co.uk.

Further information about our complaint procedure can be found HERE