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1. Is it safe to let the therapist, I’ve never met before, into my home?
Yes, all our therapists DBS checked (enhanced DBS). They are also registered with the Chartered Society of Physiotherapists (CSP) and the Health and Care Professions Council (HCPC). Upon request we can provide you with their registration number should you require this, and you can check for their details on the HCPC website.
2. What will happen during the initial assessment?
Our therapist will sit down with you and ask a range of questions for a better understanding of the problem. Our therapist will then do a thorough, objective assessment to provide an accurate diagnosis and clarity as to why you have developed the problem and the expected outcomes of physiotherapy. From here the necessary treatment will be provided. Following this, our therapists will always provide home exercises to perform to help. Alongside this we will inform of how long it will take your injury or problem to resolve and how many sessions you may require to achieve full recovery within the expected time frame.
3. What do I need to organise prior to the first appointment?
All we need is to have a safe area for a treatment table to be set up. We require you to be ready and have appropriate dress attire for the area being treated. If you have any scans or reports (X-Ray, CT, MRI), discharge notes, have them ready for your therapist.
4. I have pets, do I need to lock them away?
It depends. Some pets may find the therapist carrying out the treatment threatening, which might result aggressive behaviour. If you know that your pet has these tendencies we would appreciate, if you could move them to a different room for the duration of the appointment.
5. I would like to prepay for my appointments, can I do that?
Based on the outcome of the initial assessment it may be more financially beneficial to buy a Pass. For more information please contact our admin team. Please note, that all Passes are non-refundable.
6. I have health insurance, can I use that to cover my appointments?
Physit currently works with the following health insurance companies only: CIGNA, WPA, AVIVA, HEALIX and BUPA INTERNATIONAL. We are unable to accept health insurance companies not included in the list above.
7. Am I always going to have the same therapist visiting me?
This may not always be possible to have the same therapist for every appointment, however our highly skilled and qualified therapist team will always hold case discussions ensuring continuity regardless who completes your home visit.
8. Do I need to pay for the parking for therapist?
No, parking cost will be covered by Physit, but we will require information about parking arrangements (own parking space, street parking, etc…) prior to the visit.
9. My therapist subscribed a training program for me, but I have no means to access it on a mobile phone or computer.
That is not a problem, upon request we can post you a paper copy of the exercise program for free of charge.
10. How do I pay for the appointments?
The first payment for the initial appointment must be made prior to the appointment, payment can be mode over the telephone by calling our Admin team. For your future appointments you can arrange a payment by making a bank transfer. (details of this is provided on every invoice).
11. I am not happy with the treatment I received, how do I voice my concerns?
If you are not satisfied with your therapist or treatment, please email us on email@example.com. The Clinical director will respond to your concerns within 48 hours.