FAQs
If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help.
1. How do I make an appointment?
Please contact us on 0204 570 2391 and a member of our team will help you to make arrangements for your first visit.
After the initial call, we will need you to complete an online patient registration before we can arrange an appointment for you. If you are not able to do this on your computer or phone, a member of our team will be able to help with this over the telephone.
Following the completion of the registration, we will contact you again to offer a time for your first appointment -based on your availability you discussed with us earlier.
2. Is it safe to let a therapist, I’ve never met before, into my home?
Yes. All our therapists are DBS checked (Enhanced Disclosure and Barring). They are also registered with Health and Care Professions Council (HCPC). Upon request we can provide you with their registration number in order that you may check their details on the HCPC website.
3. What will happen during the initial assessment?
Your therapist will sit down with you and ask a range of questions for a better understanding of your problem. They will then complete a thorough, objective assessment to provide an accurate diagnosis, and provide clarity as to why you may have developed the problem and the expected outcomes of physiotherapy.
Following your clinical assessment, the therapist will provide necessary treatment, and recommend exercises you can perform at home to help with your treatment.
Alongside this we will inform of how long it may take your injury or problem to resolve and advise how many sessions you may require to achieve a full recovery within the expected time frame.
4. What do I need to organise prior to the first appointment?
All we need is to have a safe area for a treatment table to be set up. We require you to be ready and be dressed appropriately for the area being treated. If you have any scans or reports (X-Ray, CT, MRI) or discharge notes, please have these ready for your therapist.
5. I have pets, do I need to lock them away?
It depends. Some pets may find the presence of an unfamiliar face threatening, which might result in aggressive behaviour of the pet. If you know that your pet has these tendencies, we would appreciate if you could move them to a different room for the duration of the appointment.
6. I have health insurance, can I use that to cover my appointments?
We currently only work with the following health insurance companies:
BUPA INTERNATIONAL, WPA and CIGNA
Don’t worry if your health insurance company is not listed as we would still be happy to see you on a self-pay basis.
7. Am I always going to have the same therapist visiting me?
It may not always be possible to have the same therapist for every appointment, but rest assured that our physiotherapists always hold case discussions to ensure continuity of your care. You will not need to explain the history etc again to the new physiotherapist as they will already have all the information on your case.
8. Do I need to pay for the parking for therapist?
No, parking cost will be covered by Physit, although prior to your first visit, we would appreciate it if you could provide us with information about parking arrangements in your locality (eg. own parking space, parking meters, street parking, etc.).
9. My therapist created a training program for me, but I have no means to access it on a mobile phone or computer.
That is not a problem, upon request we can post you a paper copy of the exercise program free of charge.
10. How do I pay for the appointments?
All appointments must be paid within 7 days of the appointment. You can either arrange payment via a bank transfer, or alternatively you can make an online payment (powered by Stripe) using your debit/credit card (all major credit/debit cards are accepted, including American Express).
We are unable to accept cheque or cash payment.
11. I am not happy with the treatment I received, how do I voice my concerns?
We are committed to providing a high quality of service to all our Clients. Should you wish to make a complaint, please send an email to complaints@physit.co.uk. Further information about our complaint procedure can be found HERE
