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1. How do I make an appointment?
Please contact us on 02071 268 521 and a member of our team will help you to make arrangements for your first visit.
You will be required to complete a short, online registration before we can arrange an appointment – an email will be sent to you with a link to our Registration Portal.
Following the completion of the Patient Registration, we will contact you again on the telephone to finalise the registration and offer a time for your first appointment based on your availability you discussed with us earlier.
2. Is it safe to let a therapist, I’ve never met before, into my home?
Yes. All our therapists are DBS checked (Enhanced Disclosure and Barring). They are also registered with Health and Care Professions Council (HCPC). Upon request we can provide you with their registration number in order that you may check their details on the HCPC website.
3. What will happen during the initial assessment?
Your therapist will sit down with you and ask a range of questions for a better understanding of your problem. They will then complete a thorough, objective assessment to provide an accurate diagnosis, and provide clarity as to why you may have developed the problem and the expected outcomes of physiotherapy.
Following your clinical assessment, the therapist will provide necessary treatment, and recommend exercises you can perform at home to help with your treatment.
Alongside this we will inform of how long it may take your injury or problem to resolve and advise how many sessions you may require to achieve a full recovery within the expected time frame.
4. What do I need to organise prior to the first appointment?
All we need is to have a safe area for a treatment table to be set up. We require you to be ready and be dressed appropriately for the area being treated. If you have any scans or reports (X-Ray, CT, MRI) or discharge notes, please have these ready for your therapist.
5. I have pets, do I need to lock them away?
It depends. Some pets may find the presence of an unfamiliar face threatening, which might result in aggressive behaviour of the pet. If you know that your pet has these tendencies, we would appreciate if you could move them to a different room for the duration of the appointment.
6. I have health insurance, can I use that to cover my appointments?
We currently only work with the following health insurance companies:
BUPA INTERNATIONAL, WPA and CIGNA
Don’t worry if your health insurance company is not listed as we would still be happy to see you on a self-pay basis.
7. Am I always going to have the same therapist visiting me?
It may not always be possible to have the same therapist for every appointment, however our highly skilled and qualified team of therapists will always hold case discussions to ensure continuity of your care.
Rest assured, with any member of the Physit team, you will always be provided with the highest levels of care provided.
8. Do I need to pay for the parking for therapist?
No, parking cost will be covered by Physit, although prior to your first visit, we would appreciate it if you could provide us with information about parking arrangements in your locality (eg. own parking space, parking meters, street parking, etc.).
9. My therapist created a training program for me, but I have no means to access it on a mobile phone or computer.
That is not a problem, upon request we can post you a paper copy of the exercise program free of charge.
10. How do I pay for the appointments?
All appointments must be paid within 7 days of the appointment. You can either arrange payment via a bank transfer, or alternatively you can make an online payment (powered by Stripe) using your debit/credit card (all major credit/debit cards are accepted, including American Express).
We are unable to accept cheque or cash payment.
11. I am not happy with the treatment I received, how do I voice my concerns?
We are committed to providing a high quality of service to all our Clients. Should you wish to make a complaint, please send an email to firstname.lastname@example.org. Complaints will have written response within seven working days giving and explanation of the situation and any proposed action.