FAQs

If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help.

1. Is it safe to let the therapist, I’ve never met before, into my home?

Yes, all our therapists DBS checked (enhanced DBS). They are also registered with the Chartered Society of Physiotherapists (CSP) and the Health and Care Professions Council (HCPC). Upon request we can provide you with their registration number should you require this, and you can check for their details on the HCPC website.

2. What will happen during the initial assessment?

Our therapist will sit down with you and ask a range of questions for a better understanding of the problem. Our therapist will then do a thorough, objective assessment to provide an accurate diagnosis and clarity as to why you have developed the problem and the expected outcomes of physiotherapy. From here the necessary treatment will be provided. Following this, our therapists will always provide home exercises to perform to help. Alongside this we will inform of how long it will take your injury or problem to resolve and how many sessions you may require to achieve full recovery within the expected time frame.

3. What do I need to organise prior to the first appointment?

All we need is to have a safe area for a treatment table to be set up. We require you to be ready and have appropriate dress attire for the area being treated. If you have any scans or reports (X-Ray, CT, MRI), discharge notes, have them ready for your therapist.

4. I have pets, do I need to lock them away?

It depends. Some pets may find the therapist carrying out the treatment threatening, which might result aggressive behaviour. If you know that your pet has these tendencies we would appreciate, if you could move them to a different room for the duration of the appointment.

5. I would like to prepay for my appointments, can I do that?

Based on the outcome of the initial assessment it may be more financially beneficial to buy a Pass. For more information please contact our admin team. Please note, that all Passes are non-refundable.

6. I have health insurance, can I use that to cover my appointments?

Physit currently works with the following health insurance companies only: CIGNA, WPA, AVIVA, HEALIX and BUPA INTERNATIONAL. We are unable to accept health insurance companies not included in the list above.

7. Am I always going to have the same therapist visiting me?

This may not always be possible to have the same therapist for every appointment, however our highly skilled and qualified therapist team will always hold case discussions ensuring continuity regardless who completes your home visit.

8. Do I need to pay for the parking for therapist?

No, parking cost will be covered by Physit, but we will require information about parking arrangements (own parking space, street parking, etc…) prior to the visit.

9. My therapist subscribed a training program for me, but I have no means to access it on a mobile phone or computer.

That is not a problem, upon request we can post you a paper copy of the exercise program for free of charge.

10. How do I pay for the appointments?

The first payment for the initial appointment must be made prior to the appointment, payment can be mode over the telephone by calling our Admin team. For your future appointments you can arrange a payment by making a bank transfer. (details of this is provided on every invoice).

11. I am not happy with the treatment I received, how do I voice my concerns?

If you are not satisfied with your therapist or treatment, please email us on info@physit.co.uk. The Clinical director will respond to your concerns within 48 hours.

Testimonials

  • "I visited Physit and Phoebe Machin when I developed knee pain following a suddden increase in my exercise intensity. I was immediately reassured by Phoebe as she listened to my story and concerns. Sh..."

    Paul Henderson

  • "Booked an emergency appointment - they were lovely and understanding squeezing me in on the same day I called. The therapist arrived and set up at my work, which was super convenient for me. She work..."

    Dominique Alterskye

  • "I found myself in the early hours of the morning suffering from rapidly increasing back pain. I left a message at Physit and luckily they were able to fit me in at 8am the same day. I had several ses..."

    Martin Bazley

  • "As a footballer I've had many therapists for my injuries but my Physit therapist is by far the best massage therapist I've ever had. Highly knowledgeable, cares about her patients recovery and has so..."

    Axelle Courlander

  • "Physit is the best. They are amazing. Completely rehabilitated about 3 home visits whilst in London"

    ..."

    Sandie Hogarth-Scott

  • "I felt pain in my legs and ankles after walking just 20 minutes or so, every time I went out. After some six sessions they have done their magic with a combination of physiotherapy and practical advi..."

    Darby C. London

  • "Suffering from a pinched nerve in my shoulder, I was in constant pain and had tingling in my hand. It also caused lack of sleep as I woke frequently to change position and relieve it.

    I had 5 sess..."

    David Hodgson

  • "I have been going to Physit now for about five years during which time they have treated my back, shoulder and foot. They are very thorough and always identifie the cause of the problem. The diagnose..."

    Rachel Hewlett

  • "I have suffered two sports injuries over the last 5 years and on both occasions have sought treatment from Physit. While others hear, they carefully listen and as a result treat injuries appropriatel..."

    Gary Watkins

  • "They have helped get me back on my feet on many occasions. They have expert knowledge and is always a pleasure to see. They also have some very useful acupuncture needles!"..."

    Alistair McGowan

  • "I have been absolutely delighted by their treatment of my knee. They immediately brought relief and flexibility to my condition. Above all their understanding and supportive manner are great salve an..."

    Liz G

  • "I have had the most professional Physiotherapy for my new knee and recently a new shoulder in my home by Physiotherapists from PHYSIT.

    When you work out the cost of a Taxi, both ways and the waiti..."

    J. R. - 2020

  • "Physit was recommended to me by the physiotherapists treating me at the Clavadel, a convalescent home near Guildford. I was treated there following a fractured femur.
    I was delighted to discover th..."

    L. H. - 2020

  • "I used the services of Physit following a road accident which resulted in me having pins down one side of my ankle and a plate down the other. I needed almost a year of physiotherapy to get back on (..."

    A. L. - 2020

  • After my hip replacement I was in need or rehabilitation and went to Physit, recommended by a friend. With their level of expertise I felt I was in good, professional hands. They have helped me enorm..."

    L. R. - 2020

  • The physio was brilliant - the therapists are all charming, very professional and really worked me hard so that I have made a very good progress. My Consultant referred to my progress as phenomenal!..."

    M.S. - 2020

  • I would like to thank Jane for her recent treatment. I slipped a disc in my back which resulted in a visit to A&E. Jane was recommended by a friend and I was able to arrange an appointment within a fe..."

    M.R. - 2020

More Testimonials
  • Chartered Society of Physiotherapy
  • Acupuncture Association of Chartered Physiotherapists
  • Health & care professions council
  • Physio First
  • Albert Suites Battersea
  • GPDQ