FAQs

If you can’t find the answer you’re looking for, please contact us and we’ll be happy to help.

1. HOW DO I MAKE AN APPOINTMENT?

Please contact us on 0204 570 2391 and a member of our team will help you arranging you for your first visit.

Prior to your first appointment we will need you to complete our online patient registration. If you are not able to do this on your computer or phone, a member of our team can do this with you over the phone.

Following the completion of the registration, we will contact you again to offer your first appointment (based on your availability discussed earlier).

2. IS IT SAFE FOR ME TO LET YOUR PHYSIOTHERAPIST I HAVE NEVER MET INTO MY HOUSE?

Yes. All our therapists are DBS checked (Enhanced Disclosure and Barring). They are registered with Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). Upon request we can provide you with their registration number in order that you may check their details on the HCPC register.

3. WHAT WILL HAPPEN DURING THE INITIAL ASSESSMENT?

Your therapist will sit down with you and ask a range of questions for a better understanding of your problem. They will then complete a thorough, objective assessment to provide an accurate diagnosis, and provide clarity as to why you may have developed the problem and the expected outcomes of physiotherapy.

Following your clinical assessment, the therapist will provide necessary treatment, and recommend exercises you can perform at home to help with your treatment.

Alongside this we will inform of how long it may take your injury or problem to resolve and advise how many sessions you may require to achieve a full recovery within the expected time frame.

4. DO I NEED TO PREPARE ANYTHING BEFORE THE APPOINTMENT?

All we need is to have a safe area for a treatment table to be set up. We require you to be ready and be dressed appropriately for the area being treated. If you have any scans or reports (X-Ray, CT, MRI) or discharge notes, please have these ready for your therapist.

5. I HAVE PETS, DO I NEED TO LOCK THEM AWAY?

It depends. Some pets may find the presence of an unfamiliar face threatening, which might result in aggressive behaviour of the pet. If you know that your pet has these tendencies, we would appreciate if you could move them to a different room for the duration of the appointment.

6. CAN I USE MY HEALTH INSURANCE TO PAY FOR THE SESSIONS?

We currently only work with the following health insurance companies:

BUPA INTERNATIONAL and WPA

Don’t worry if your health insurance company is not listed as we would still be happy to see you on a self-pay basis.

7. AM I ALWAYS GOING TO HAVE THE SAME PHYSIOTHERAPIST VISITING ME?

It may not always be possible to have the same therapist for every appointment, but rest assured that our physiotherapists always hold case discussions to ensure continuity of your care. You will not need to explain the history etc again to the new physiotherapist as they will already have all the information on your case.

8. DO I NEED TO PAY FOR THE PHYSIOTHERAPITS' PARKING?

No, parking cost will be covered by Physit, although prior to your first visit, we would appreciate it if you could provide us with information about parking arrangements in your locality (eg. own parking space, parking meters, street parking, etc.).

9. WHAT SHOULD I DO IF I CANNOT ACCESS ME EXERCISE PROGRAM ON MY COMPUTER/PHONE?

That is not a problem, upon request we can post you a paper copy of the exercise program free of charge.

10. HOW DO I PAY FOR THE APPOINTMENTS?

Payments can be arranged by a bank transfer, or alternatively you can make an online payment (powered by Stripe) using your debit/credit card (all major credit/debit cards are accepted, including American Express).

We are unable to accept cheque or cash payments.

11. I AM NOT HAPPY WITH THE SERVICE RECIEVED, HOW DO I MAKE A COMPLAINT?

We are committed to providing a high quality of service to all our Clients. Should you wish to make a complaint, please send an email to complaints@physit.co.uk. Further information about our complaint procedure can be found HERE

Testimonials

  • "I visited Physit and Phoebe Machin when I developed knee pain following a suddden increase in my exercise intensity. I was immediately reassured by Phoebe as she listened to my story and concerns. Sh..."

    Paul Henderson

  • "Booked an emergency appointment - they were lovely and understanding squeezing me in on the same day I called. The therapist arrived and set up at my work, which was super convenient for me. She work..."

    Dominique Alterskye

  • "I found myself in the early hours of the morning suffering from rapidly increasing back pain. I left a message at Physit and luckily they were able to fit me in at 8am the same day. I had several ses..."

    Martin Bazley

  • "As a footballer I've had many therapists for my injuries but my Physit therapist is by far the best massage therapist I've ever had. Highly knowledgeable, cares about her patients recovery and has so..."

    Axelle Courlander

  • "Physit is the best. They are amazing. Completely rehabilitated about 3 home visits whilst in London"

    ..."

    Sandie Hogarth-Scott

  • "I felt pain in my legs and ankles after walking just 20 minutes or so, every time I went out. After some six sessions they have done their magic with a combination of physiotherapy and practical advi..."

    Darby C. London

  • "Suffering from a pinched nerve in my shoulder, I was in constant pain and had tingling in my hand. It also caused lack of sleep as I woke frequently to change position and relieve it.

    I had 5 sess..."

    David Hodgson

  • "I have been going to Physit now for about five years during which time they have treated my back, shoulder and foot. They are very thorough and always identifie the cause of the problem. The diagnose..."

    Rachel Hewlett

  • "I have suffered two sports injuries over the last 5 years and on both occasions have sought treatment from Physit. While others hear, they carefully listen and as a result treat injuries appropriatel..."

    Gary Watkins

  • "They have helped get me back on my feet on many occasions. They have expert knowledge and is always a pleasure to see. They also have some very useful acupuncture needles!"..."

    Alistair McGowan

  • "I have been absolutely delighted by their treatment of my knee. They immediately brought relief and flexibility to my condition. Above all their understanding and supportive manner are great salve an..."

    Liz G

  • "I have had the most professional Physiotherapy for my new knee and recently a new shoulder in my home by Physiotherapists from PHYSIT.

    When you work out the cost of a Taxi, both ways and the waiti..."

    J. R. - 2020

  • "Physit was recommended to me by the physiotherapists treating me at the Clavadel, a convalescent home near Guildford. I was treated there following a fractured femur.
    I was delighted to discover th..."

    L. H. - 2020

  • "I used the services of Physit following a road accident which resulted in me having pins down one side of my ankle and a plate down the other. I needed almost a year of physiotherapy to get back on (..."

    A. L. - 2020

  • After my hip replacement I was in need or rehabilitation and went to Physit, recommended by a friend. With their level of expertise I felt I was in good, professional hands. They have helped me enorm..."

    L. R. - 2020

  • The physio was brilliant - the therapists are all charming, very professional and really worked me hard so that I have made a very good progress. My Consultant referred to my progress as phenomenal!..."

    M.S. - 2020

  • I would like to thank Jane for her recent treatment. I slipped a disc in my back which resulted in a visit to A&E. Jane was recommended by a friend and I was able to arrange an appointment within a fe..."

    M.R. - 2020

  • I have sadly just had my last physio session with Jane and I would just like to tell you how fantastic she has been.
    She came to me a week after my total knee replacement and her ability as a physiot..."

    Angela B. - 2021

  • Highly responsive - excellent service.
    Outstanding care - Jordan was highly knowledgeable, professional, highly skilled, encouraging, motivating and diligent. I am delighted with the care - I am run..."

    C.S. - 2024

  • I have to say I’m sooooo impressed with the team and your approach. The whole process from start to finish is just brilliant. Super easy and seamless. Val knew exactly who I was when I called, asked..."

    Lynda R. - 2024

  • Always called in good time and flexible in arranging appointments. I requested only morning appointments and they were always arranged.

    All four physiotherapists were very knowledgeable and helped ..."

    A. M. - 2024

  • 2 or 3 years ago I realised that walking on very uneven surfaces was increasingly difficult and that, eventually, I froze when going down even a few steps, and needed help to do so. I heard of the Fa..."

    J. S. - 2024

  • I am writing to thank you for your excellent clinical skills.
    Francis, my husband, is 93 years old. Due to low blood pressure he has had many falls. His last fall was the worst. He broke his hip and..."

    S.B. - 2025

More Testimonials
  • Chartered Society of Physiotherapy
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  • Health & care professions council
  • Physio First