Our Team will always do their best to provide you with high quality rehabilitation service with the intention of reducing your pain and helping you to make a recovery from your injury or illness.

We understand that you would like to raise a complaint, rest assured that this will be thoroughly investigated, and an appropriate action will be taken to rectify this issue.

In the first instance, we would encourage you to speak to the Physiotherapist or the member of staff concerned, as this may be the easiest and fastest way to resolve your issue.

If this does not resolve your issue, please email us at complaints@physit.co.uk with your formal, written complaint. If this is not possible, please contact us on 0204 570 2391 to discuss your complaint with a member of our team. Complaints made in writing will be acknowledged in writing within 2 working days and a response to your complaint will be sent within 10 working days. If you made this complaint over the telephone, a response to this complaint will be made within 12 working days.

When making a complaint, please always include:

  • Name of the Physiotherapist of member of staff concerned
  • What the complaint is about (please provide as much details as possible)
  • Date and date when the complaint refers to
  • The outcome you would like Physit to take to resolve the issue

If you are not satisfied with the resolution offered by Physit, you may make an appeal within 5 working days. We will respond to your appeal within 10 working days. Your appeal must include those grounds on which the appeal is made.

If you are still not fully satisfied you can:

  • Take an independent legal advice
  • If the complaint is about the professional conduct and performance or fitness of practice of the Physiotherapist, the Client may choose to contact the Health & Care Professions Council (HCPC). For more information please visit LINK. HCPC can be contacted at feedback@hcpc-uk.org