Privacy Policy

Who are we

Physit Limited is a limited company registered in England and Wales whose registered office is 71-75 Shelton Street, London, WC2H 9JQ.

We operate as Data Controller for the information you provide to us.

We act as Controllers in common with organisations listed below when we work in conjunction with them to treat you medically:

  1. Your nominated Insurance Company
  2. NHS
  3. Your nominated health professional

If you have any questions about the protection of your data, please email us on:

Taking your Data Protection seriously

We have reviewed and updated our policies, processes and procedures to comply with the General Data Protection Regulation (EU) 2016 / 679 (“GDPR”) and have updated this Privacy Notice accordingly.

Purpose for processing

We are legally bound by the guidelines of the Chartered Society of Physiotherapy and collect the following data from you in order to provide physiotherapy services:

  • Personal contact data – name, address, email, phone
  • Sensitive personal data – such as medical details including medical history
  • Photography – on some occasions and with your consent, we may take photographs or short videos to demonstrate the correct exercise techniques


You may have consented to us sending you Newsletters from time to time as part of the registration process or through our website. If you no longer wish to receive these, please either unsubscribe from the Newsletter or email us at We will action your request immediately.

Source of your data

We receive information about you from YOU.

Where you have been referred from other Health Professionals you will have consented to your information being sent to us in order to provide Physiotherapy services.

We do not receive or buy-in lists of personal data from other sources.

Recipients of your data

Your information is provided to GPs, Consultants, Insurance Companies, hospitals and other health professionals directly linked to your treatment with your consent.

During your medical treatment you will be asked to consent to the transmission of this information. In some instances you will be able to withdraw your consent and the implications of this will be made clear to you during the consultation (as this may not be in your best interests).

We do not pass on your information to any other parties.

Automated decision making

We do not undertake any automated decision making using your data, nor do we use your data for profiling or any other investigative purposes.

Security of your data

We have taken all reasonable steps to ensure that we and our Data Processors adapt Industry standard security protection systems to ensure the security of your data.

In some instances your email address is stored in locations other than the EEA (USA) and in this instance, we have assured ourselves that the Data Processor is aware of their responsibilities for the privacy and security of your data under GDPR.

All other data is stored in the EEA.

Your rights under GDPR

The GDPR provides the following rights for individuals: (

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling

If you would like to exercise any of your rights please email us

We will make every effort to respond to your queries promptly and to your satisfaction.

However, if you are still not satisfied, you have the right to complain to the Information Commissioners Office (ICO). Follow the link below to report a concern to the ICO.


  • "I visited Physit and Phoebe Machin when I developed knee pain following a suddden increase in my exercise intensity. I was immediately reassured by Phoebe as she listened to my story and concerns. Sh..."

    Paul Henderson

  • "Booked an emergency appointment - they were lovely and understanding squeezing me in on the same day I called. The therapist arrived and set up at my work, which was super convenient for me. She work..."

    Dominique Alterskye

  • "I found myself in the early hours of the morning suffering from rapidly increasing back pain. I left a message at Physit and luckily they were able to fit me in at 8am the same day. I had several ses..."

    Martin Bazley

  • "As a footballer I've had many therapists for my injuries but my Physit therapist is by far the best massage therapist I've ever had. Highly knowledgeable, cares about her patients recovery and has so..."

    Axelle Courlander

  • "Physit is the best. They are amazing. Completely rehabilitated about 3 home visits whilst in London"


    Sandie Hogarth-Scott

  • "I felt pain in my legs and ankles after walking just 20 minutes or so, every time I went out. After some six sessions they have done their magic with a combination of physiotherapy and practical advi..."

    Darby C. London

  • "Suffering from a pinched nerve in my shoulder, I was in constant pain and had tingling in my hand. It also caused lack of sleep as I woke frequently to change position and relieve it.

    I had 5 sess..."

    David Hodgson

  • "I have been going to Physit now for about five years during which time they have treated my back, shoulder and foot. They are very thorough and always identifie the cause of the problem. The diagnose..."

    Rachel Hewlett

  • "I have suffered two sports injuries over the last 5 years and on both occasions have sought treatment from Physit. While others hear, they carefully listen and as a result treat injuries appropriatel..."

    Gary Watkins

  • "They have helped get me back on my feet on many occasions. They have expert knowledge and is always a pleasure to see. They also have some very useful acupuncture needles!"..."

    Alistair McGowan

  • "I have been absolutely delighted by their treatment of my knee. They immediately brought relief and flexibility to my condition. Above all their understanding and supportive manner are great salve an..."

    Liz G

  • "I have had the most professional Physiotherapy for my new knee and recently a new shoulder in my home by Physiotherapists from PHYSIT.

    When you work out the cost of a Taxi, both ways and the waiti..."

    J. R.

  • "Physit was recommended to me by the physiotherapists treating me at the Clavadel, a convalescent home near Guildford. I was treated there following a fractured femur.
    I was delighted to discover th..."

    L. H.

  • "I used the services of Physit following a road accident which resulted in me having pins down one side of my ankle and a plate down the other. I needed almost a year of physiotherapy to get back on (..."

    A. L.

  • After my hip replacement I was in need or rehabilitation and went to Physit, recommended by a friend. With their level of expertise I felt I was in good, professional hands. They have helped me enorm..."

    L. R.

  • The physio was brilliant - the therapists are all charming, very professional and really worked me hard so that I have made a very good progress. My Consultant referred to my progress as phenomenal!..."


More Testimonials
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  • Acupuncture Association of Chartered Physiotherapists
  • Health & care professions council
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  • GPDQ