Who we are
Physit Limited (“Physit”, “we”) is the controller of the personal information described in this notice.
- Registered office: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
- Trading address: 22 Hurlingham Studios, Ranelagh Gardens, London SW6 3PA
- Company number: 08276116, registered in England and Wales
- ICO registration number: ZB161330
Last updated: 17/10/2026
Who this notice covers
This notice explains how we handle information about visitors to physit.co.uk, and about people who contact us before becoming clients, whether by our enquiry form, email, phone, a messaging app or social media.
If you become a client, our Client Privacy Notice applies, and we give it to you when you register. Job applicants have a separate notice.
The information we collect
- Enquiries: your name, phone number, email address, postcode and reason for physiotherapy, and anything else you tell us when you contact us. Please keep the reason brief and don’t include detailed medical information.
- Technical information: such as your IP address and details of your browser and device, collected by our spam protection and security logs.
- Cookie information: only for the cookies you allow. Our Cookie Notice lists them.
How we use your information
| What we use it for | Lawful basis | Condition for health information |
| Replying to your enquiry and, if you go ahead, setting up your client record | Legitimate interests; steps you ask us to take before treatment | Providing health care, for the reason for physiotherapy you give us (UK GDPR Article 9(2)(h)) |
| Keeping our website secure and free of spam | Legitimate interests | Not applicable |
| Website statistics and embedded videos | Your consent, through our cookie banner | Not applicable |
| Handling complaints and rights requests | Legal obligation | As for the original information |
We do not use your information for marketing and we do not sell it.
Who we share it with
We use trusted service providers, who process information for us under contract, only on our instructions and with appropriate security. They provide:
- website hosting, cookie consent and spam protection
- email and IT services
- website statistics and embedded videos, only if you allow these cookies.
We may also share information where the law requires it, for example with a court or a regulator.
Information sent outside the UK
Some of our website providers may process information in the United States. Where that happens, the transfer is protected as UK law requires, for example by UK adequacy regulations or standard data protection clauses.
How long we keep it
| Information | How long we keep it |
| Enquiries that don’t lead to treatment | 12 months |
| Cookies | As listed in our Cookie Notice |
| Complaints and rights requests | 6 years after closure |
If you become a client, your enquiry becomes part of your client record.
Contacting us and using our website
Enquiry form. Your enquiry is emailed to us and is not stored on the website.
Spam protection. Our forms use a spam-protection service, which checks information such as your IP address and how you use the page, to tell people from bots.
Security logs. Our website records technical information, such as IP addresses, to protect it from attacks.
Cookies. We use only necessary cookies unless you allow others in our cookie banner. Our Cookie Notice lists them and lets you change your choice at any time.
Videos. The videos on our website, including our introduction video, load only if you allow them in our cookie banner.
Messaging apps. If you message us through a messaging app, including through the link on our website, we use it only to arrange appointments. Please don’t send medical details.
Social media. If you contact us through social media, the platform processes your messages under its own privacy policy. We will move the conversation to phone or email.
Your rights
You have the right to get a copy of your information, have it corrected or deleted, restrict or object to its use, receive information you gave us in a reusable format, and withdraw your consent where we rely on it, including your cookie choices.
To make a request, email info@physit.co.uk or call 0204 570 2391. It is free, and we normally reply within one month.
Complaints
Complaints page: https://www.physit.co.uk/complaints/
Changes to this notice
We review this notice at least once a year and whenever we change how we use personal information. The date at the top shows when it was last updated.
